WHOLESALE TERMS & CONDITIONS
Eve's Garden, Inc. policies do not apply to customers requiring contract purchase agreements and/or special services, terms, conditions of sale or delivery, which are not specifically included here.
Eve's Garden, Inc. wholesales its products to brick and mortar retailers with a commercial address who are reselling our products. We do not sell wholesale to online retailers including those selling on Amazon, eBay, Etsy, etc. Brick and mortar retailers who also have a website and sell products online, are not authorized to sell Eve's Garden, Inc. products online. Our products are for in-store sales only. Mass retailers may receive an exception to this policy by contacting us.
The minimum purchase for wholesale pricing is $300.00 per order. Our products may have minimum order quantities and/or may be offered in full case quantities only.
Most orders can be prepaid with Visa, MasterCard, American Express, Discover, check, or wire transfer. If paying by Credit/Debit Card for an order made by phone or email, an Authorization Form must be filled out and emailed, or faxed to our sales representative. Your sales representative will provide you with this form when collecting payment for the order. Please be aware that all orders made with a Credit/Debit Card are subject to a 3% processing fee. Thank you.
Payments made by credit card will be subject to a 3% Convenience Fee unless the transaction is made with a Check or Direct Deposit.
Send a check to Eve’s Garden Inc, 19300 County Rd 33, Groveland, Florida / Lake, 34753. Please send a copy/scan of the check to firstname.lastname@example.org after placing your order so we may begin to process your order.
Orders may take up to 7 days to ship. If you require expedited shipping, please contact us.
Ground (Estimate Based on Weight)
At the time of checkout, shipping charges will be calculated based on product type, size, weight, and shipping region. Shipping charges are estimated based on Ground shipping rates. To keep the cost of our products as low as possible we do not include packing charges in our wholesale pricing. All packing materials and box costs are reflected in the shipping charge along with the carrier's cost to ship.
Please note that since all orders are different and custom packed, there will be inaccuracies in our shipping cost estimates. Should actual shipping charges be more than the shopping cart estimate, you will be contacted and the additional charges collected before shipment. In the case of a substantial over-payment of shipping charges, you will be issued credit to be used on a future order.
Truck/LTL Shipping (Minimum of 5 cases)
LTL Orders require a minimum of 5 cases to palletize. Shipping cost not included in order invoice. We will email you a separate shipping invoice or you may use your own LTL carrier, if so please notify.
- Be aware of an additional charge for LTL/Truckline shipping to residential addresses.
Temperature & Shipping Guidelines for Live Plants
All live plants are perishable. During periods of extreme temperatures we may have to delay shipment of your order. You will be notified by email if this occurs.
Eve's Garden will arrange the shipping schedule so orders containing LIVE PLANTS are delivered by Friday of the week shipped to avoid weekend travel in the box. For some delivery areas, this will require that we ship only on a Monday or Tuesday. UPS counts only Monday through Friday (Business Days) and the day of shipping does not count.
General Shipping Guidelines
- All orders are FOB Groveland, Florida. This means that you pay all freight beginning at our nursery in Groveland, Florida.
- Arrangements of LTL and full truck-loads on common carriers are the responsibility of the customer.
- Standard orders are shipped via United Parcel Service (UPS).
- Shipping is limited to U.S. Continental 50 States, Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands. No International. Please contact us if you have arranged freight forwarding services and we may make an exception.
- Eve's Garden is not responsible for UPS Shipping delays. Expedited shipping charges will not be reimbursed due to UPS shipping delays.
- If the recipient is unavailable to receive the package, UPS may leave the package as a signature is not required.
- Shipping address changes will result in a $10.00 charge.
- We CANNOT ship BONSAI to California due to State Agricultural Restrictions.
- We CANNOT ship LIVE PLANTS to Hawaii due to USDA Regulations.
- Non-live good shipments to Hawaii require UPS 2nd Day Air or UPS Next Day Air.
- We cannot deliver to Post Office Boxes or APO's.
- Be aware of an additional charge for LTL/Truckline shipping to residential addresses.
Delivery by Common Carrier
Arrangements of less-than truckload and full truck-loads on common carriers are the responsibility of the customer and will include a cost of $5.00 per case for the extensive packaging and handling we offer.
Our plant materials are inspected prior to shipment and in good condition when accepted by the transportation company. If damage occurs in route please contact the carrier-agent to make an inspection. Claims for damage or loss in transit shall be made with the carrier.
Wholesale customers are welcome to pick up orders at our nursery. If boxing is required, there will be a charge of $5.00 per box. Order pick-ups must be scheduled in advance. Please allow 3-5 days for order preparation prior to pick-up date. Our sales team will contact you for pick-up scheduling. Note: this is only available for customers with their own personal trailer or a vehicle with a designated cargo hold that can be accommodated to load with ease & transport products safely.
In the event of a shortage or damage, you must notify us immediately and keep the damaged merchandise for inspection by the delivery carrier. All claims must be reported to Eve's Garden, Inc. via email within 24 hours from your receipt of the merchandise.
Claims for errors in size, type, or species of live plants must be submitted within 24 hours of your receiving your product. When dealing with live, perishable plants, returns are not possible and we will be happy to work with you for quick resolution. Please remove the plants from the package immediately and provide with fresh water and protection from excessive temperatures.
Returns are strongly discouraged. All return requests must be submitted to Eve's Garden, Inc. via email within 24 hours from your receipt of the merchandise. Returns are subject to a 25% restocking fee. The original shipping/handling charges, return shipping charges, and restocking fees are not refundable. Refunds are made in the same form of payment originally used for purchase within 7 days of our receiving your return in good condition.
Refusal of Shipment
Product returned to Eve's Garden, Inc. due to refusal of shipment are subject to a 25% restocking fee. The original shipping/handling charges, return shipping charges, and restocking fees are not refundable. Refunds are made in the same form of payment originally used for purchase within 7 days of our receiving the product.
Price and Availability
Price and availability are subject to change at any time and without notice.
All of the Content you see and hear on the Eve's Garden, Inc. websites, including, for example, all page headers, images, graphics, and text, are subject to trademark, copyright and/or intellectual property rights or licenses held by Eve's Garden, Inc, one of its affiliates, or by third parties who have licensed their materials to Eve's Garden, Inc. The Eve's Garden, Inc. logo and certain other affiliate's logos are trademarks of Eve's Garden, Inc. The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, noncommercial use, (2) do not copy of post the Content on any network computer or broadcast the Content publicly, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transfer, or create derivate works from this website's Content unless you have first obtained written permission from Eve's Garden, Inc.
The information in this document may contain typographical errors or inaccuracies. Eve's Garden, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We have done our best to display and describe the products as accurately as possible. However, we do not warrant that product descriptions or other content, including product images, are accurate, complete, reliable, current, or error-free.
Eve's Garden, Inc.
19300 County Road 33
Groveland, FL 34736